Weekly SCORE Card

>Please submit a SCORE card every week, for the week prior, on Sunday, Monday, or Tuesday.

>We’ll check in on Wednesday each week to review.

>Rate your store on a scale of 1-20 points per category.

Please choose the location you are scoring:
Name *
Name
The S - SALES
SALES COMPARISONS:
Please include Sales Percentages & Numbers
Please include Sales Percentages & Numbers
Please include Sales Percentages & Numbers
This week vs. last week
How many $30 loads did you sell this week & what was your goal?
How many bags of coffee did you sell this week & what was your goal?
What are the average ticket times clocking in at from purchase to delivery of items?
Did you stay under your budgeted labor hours for the week? If not, why? What are your labor numbers?
Do we have sufficient inventory and not an overabundance?
The C - CULTURE
Culture is the beliefs & behaviors that unite a team. Is your team unified and aligned with the Guiding Principles of ANTHEM?
Who stood out this week and why?
If so, who and what? If not, just answer with no.
The O - OPERATIONS
PEOPLE - PRODUCT - PROCESS - PROMOTION
What's the pulse on your people? Do you have enough? Are they actively engaged and growing daily? Are they available for the needs of the shop?
From retail, food, and beverages to the look and feel of the store, is the presentation of our products excellent? Where can we improve?
What processes can be made better or tightened up to ensure a better experience for our customers? Or, what processes are working really well at the moment?
Are you confident in our current promotions? What are you doing to share our current promotions in store and with customers coming in?
The R - REVIEWS
INSTORE/JOE App - SQUARE - FACEBOOK - YELP - GOOGLE
What are people saying? What can we learn from their feedback? What are we doing well? What are we not doing well?
The E - EXPERIENCE
We create unique experiences that change lives and bring people back...
SIGHT - SOUND - SMELL - TOUCH - TASTE
What part of the experience could be improved upon?
PAIN POINTS