SALES
CULTURE
operations
Reviews &
experience

Score Card

Please submit a SCORE card every week, for the week prior, on Sunday, Monday, or Tuesday.
We’ll check in on Wednesday each week to review.
Rate your store on a scale of 1-20 points per category.

Location

Name

First Name

Last Name

Date

YYYY

The S - SALES

SALES COMPARISONS:

Week Over Week

Please include Sales Percentages & Numbers

Month Over Month

Please include Sales Percentages & Numbers

Year Over Year

Please include Sales Percentages & Numbers

Joe App Sales

This week vs. last week

ANTHEM Card Sales

How many $30 loads did you sell this week & what was your goal?

Coffee Bag Sales

How many bags of coffee did you sell this week & what was your goal?

Average Ticket Times

What are the average ticket times clocking in at from purchase to delivery of items?

Labor Hours

Did you stay under your budgeted labor hours for the week? If not, why? What are your labor numbers?

Inventory Management

Did you stay under your budgeted labor hours for the week? If not, why? What are your labor numbers?

SALES Score

The C - CULTURE

Culture is the beliefs & behaviors that unite a team. Is your team unified and aligned with the Guiding Principles of ANTHEM?

Which ANTHEM Core Value did you lead from this week and how was that fleshed out by you and your team?

ANTHEM All-Star of the Week

First Name

Last Name

Did you have to discipline, course correct, or coach anyone this week on poor performance?

If yes, Who?

First Name

Last Name

If Yes, What?

CULTURE Score

The O - OPERATIONS

PEOPLE - PRODUCT - PROCESS - PROMOTION

PEOPLE

What's the pulse on your people? Do you have enough? Are they actively engaged and growing daily? Are they available for the needs of the shop?

PRODUCT

From retail, food, and beverages to the look and feel of the store, is the presentation of our products excellent? Where can we improve?

PROCESS

What processes can be made better or tightened up to ensure a better experience for our customers? Or, what processes are working really well at the moment?

PROMOTION

Are you confident in our current promotions? What are you doing to share our current promotions in store and with customers coming in?

OPERATIONS Score

The R - REVIEWS

INSTORE/JOE App - SQUARE - FACEBOOK - YELP - GOOGLE

INSTORE/JOE App:

SQUARE:

FACEBOOK:

YELP:

GOOGLE:

REVIEWS Score

The E - EXPERIENCE

SIGHT - SOUND - SMELL - TOUCH - TASTE

How does the customer experience feel from your perspective?

What part of the experience could be improved upon?

EXPERIENCE Score

PAIN POINTS

SALESCULTUREoperationsReviews &experience

Score Card

All rights reserved Anthem Coffee & Tea Copyright 2020

SALES
CULTURE
operations
Reviews &
experience

All rights reserved
Anthem Coffee & Tea
Copyright 2020