What is your first impression of the appearance of the store on the outside and inside, the look of the team and cleanliness of the space, and the overall aesthetic?
Was there greetings when you walked in? How's the music volume? How was the finesse of the baristas? Did you overhear meaningful interactions between the team and customers? How's the tone of our team?
What did you smell when you first walked in? Can you smell coffee in the air? Can you smell love in the air?
How is the team touching the lives of our customers (physical contact like hand shakes & hugs, eye contact, body language, etc)? How are they touching the lives of one another? How does the place feel to the touch?
How did everything you ordered taste? Do you have a good taste in your mouth from the experience you just had? Is the food and beverage you received worth coming back for and telling a friend about?
Do you have any other thoughts you'd like to add or things you'd like to point out?
